Accessibility Statement

Last updated: 20 October 2026

1. Our Commitment to Accessibility

At Lyvovo Pet Designs (“Lyvovo”, “we”, “us” or “our”), we are committed to providing an inclusive and user-friendly online shopping experience for all visitors, including people with disability.

We want everyone to be able to browse our website, explore our pet clothing and accessories, access product information and complete purchases as comfortably and independently as possible.

We recognise that accessibility is an ongoing process. We are committed to identifying and addressing accessibility barriers and improving the usability of our website as our business, products and technology evolve.

2. What Web Accessibility Means

Web accessibility involves designing and maintaining websites so that people with different abilities can access and use online content and services.

This includes people who may experience visual, hearing, physical, speech, cognitive or neurological disabilities, as well as people who use assistive technologies such as screen readers, screen magnification software, voice recognition tools and keyboard navigation.

An accessible website aims to make information and functionality available to as many people as reasonably possible, regardless of their abilities, devices or browsing methods.

3. Accessibility Standards and Guidelines

We use recognised accessibility principles and guidance to inform our website improvements, including the Web Content Accessibility Guidelines (WCAG) developed by the World Wide Web Consortium (W3C).

WCAG provides internationally recognised recommendations for making digital content more accessible. These guidelines address four key principles: content should be perceivable, operable, understandable and robust.

We aim to work towards relevant WCAG 2.2 Level AA accessibility criteria, where reasonably practicable, and will continue to review our website against appropriate accessibility guidance.

Unless we have completed sufficient testing to establish otherwise, this statement should not be taken as a representation that every page or feature of our website fully conforms to a particular WCAG level.

We also recognise that accessibility obligations may arise under applicable Australian laws, depending on the circumstances.

4. Accessibility Features and Ongoing Improvements

We aim to incorporate accessibility considerations into the design, content and functionality of our website. Our accessibility efforts may include:

Alternative text for images: Providing meaningful text descriptions for relevant product images and other informative visual content.
Clear page structure: Using logical headings, descriptive page titles and organised content to help visitors navigate information.
Readable content: Using clear language, legible text and layouts designed to support ease of reading.
Colour and contrast: Seeking to maintain sufficient contrast between text, backgrounds and important visual elements.
Keyboard navigation: Working towards making menus, forms, buttons and other interactive features accessible using a keyboard.
Accessible forms: Providing clear labels, instructions and understandable error messages where applicable.
Links and controls: Using descriptive link text and identifiable interactive elements to help visitors understand available actions.
Motion and animation: Considering the needs of visitors who may be sensitive to flashing content, movement or animations.
Multimedia content: Providing captions, transcripts or other accessible alternatives for video and audio content where appropriate.
Responsive design: Aiming to provide a usable shopping experience across different screen sizes, devices and browsers.

The availability and effectiveness of individual features may vary across pages, third-party integrations and devices. We will continue to identify opportunities for improvement.

5. Known Limitations and Third-Party Content

Although we aim to make our website accessible, some pages, features or content may not yet provide an optimal experience for every visitor.

Certain functionality may also depend on third-party services, including payment providers, social media platforms, embedded content, website applications or other external tools.

We do not have complete control over the accessibility of independently operated third-party services. However, where reasonably practicable, we will consider accessibility when selecting and maintaining these services and will seek to address reported issues that fall within our control.

If you encounter an accessibility barrier, we welcome the opportunity to understand the issue and consider an appropriate solution or alternative way to access the relevant information or complete your purchase.

6. Accessibility Feedback and Assistance

We welcome feedback from customers and website visitors about the accessibility and usability of our website.

If you experience difficulty browsing our products, accessing information, using a website feature or completing a purchase, please contact us. We will endeavour to understand the issue and work towards a reasonable solution.

You can contact us using the following details:

Business: Lyvovo Pet Designs

Email: lyvovobrand@gmail.com

When contacting us, it may help to include the webpage or feature involved, a description of the difficulty and, if you are comfortable sharing it, the device or browser you are using.

You do not need to disclose a diagnosis or provide sensitive medical information to report an accessibility issue.

We will endeavour to respond to accessibility enquiries within a reasonable timeframe.

7. Ongoing Review

Accessibility is an ongoing commitment rather than a one-time task.

We aim to review and improve our website as reasonably practicable, taking into account customer feedback, changes to website functionality, emerging accessibility practices and relevant standards.

We appreciate the feedback of our customers and visitors and recognise that their experiences can help us identify barriers and make our online store more inclusive.

8. Contact Us

If you have questions about this Accessibility Statement or would like to provide feedback, please contact:

Business: Lyvovo Pet Designs

Email: lyvovobrand@gmail.com

Thank you for visiting Lyvovo Pet Designs. We are committed to making our online shopping experience as welcoming, usable and accessible as reasonably possible.