Terms & Conditions

Last updated: 20 October 2026

1. Introduction

Welcome to Lyvovo Pet Designs (“Lyvovo”, “we”, “us” or “our”).

These Terms and Conditions govern your access to and use of our website and your purchase of pet clothing, accessories and other products offered through our online store.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions, together with any policies expressly incorporated into them.

If you do not agree with these Terms and Conditions, please do not use our website or place an order.

These Terms and Conditions are governed by the laws of Australia, including the Australian Consumer Law (ACL), where applicable. Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.

2. Eligibility

You must have the legal capacity to enter into a binding agreement to make a purchase through our website.

If you are under 18 years of age, you may only use our website or make a purchase with the involvement, supervision or consent of a parent or legal guardian, as required by law.

By placing an order, you confirm that the information you provide is accurate and that you are legally entitled to complete the transaction.

3. Products and Descriptions

We aim to ensure that our product descriptions, photographs, prices, sizes, colours and other product information are accurate and current.

However, minor variations may occur due to lighting, photography, manufacturing differences or the display settings of your device.

You should carefully review product descriptions, sizing information, materials, care instructions and other relevant details before placing an order.

If a product description contains an error, we will take reasonable steps to correct it. Nothing in this section limits your rights under the Australian Consumer Law if a product does not match its description, is not of acceptable quality or otherwise fails to meet an applicable consumer guarantee.

Where a product is intended for use by a pet, please review the product information and ensure that the product is appropriate for your pet's size, breed, needs and intended use.

4. Pricing and Currency

Unless otherwise stated, product prices are displayed in the currency indicated on our website.

Prices, promotions and product availability may change from time to time. Any change to a price will not affect an order that we have already accepted, except where an adjustment is agreed with you or otherwise permitted by law.

Unless expressly stated otherwise, displayed prices exclude any separately disclosed delivery charges or other applicable charges.

If we display prices in multiple currencies, the final amount charged may depend on the currency selected at checkout and any conversion fees or exchange rates applied by your payment provider.

We will endeavour to ensure that prices are accurate. If a pricing error occurs, we reserve the right to contact you before accepting the order to explain the error and discuss the available options. We will not rely on a pricing error to disregard any rights you have under applicable law.

5. Orders and Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been accepted.

We may need to review or decline an order in circumstances such as:

The product is unavailable or out of stock.
Payment has not been authorised or completed.
We reasonably suspect fraud, unauthorised activity or misuse of our website.
There is a material error in the product listing or price.
We are unable to deliver to the address provided.

If we cannot fulfil an order or decide not to accept it after payment has been taken, we will notify you and arrange an appropriate refund for any amount paid for the unfulfilled order, in accordance with applicable law.

We may contact you to verify order details or request further information where reasonably necessary.

Once an order has been accepted, any cancellation or amendment will be subject to our agreement, the circumstances of the order and your rights under applicable law.

6. Payments

We accept the payment methods displayed at checkout. Depending on availability, these may include credit cards, debit cards, Apple Pay and PayPal.

By submitting an order, you authorise the applicable payment provider to process the payment for the total amount displayed at checkout, including any disclosed delivery charges and applicable taxes.

Payments may be processed by third-party payment providers and are subject to their respective terms and security procedures.

You must ensure that you are authorised to use the payment method selected.

If a payment is declined, reversed or suspected to be unauthorised, we may delay processing or decline the order, subject to applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website or communicated to you.

Delivery estimates are indicative only and may vary depending on your location, product availability, delivery provider, customs processing and other circumstances beyond our reasonable control.

Where practicable, we will provide tracking information or other relevant delivery updates.

You are responsible for providing a complete and accurate delivery address and contact details. If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery charges or delays may arise. Any additional charges will be handled in accordance with applicable law.

If an order is delayed, lost or not delivered, please contact us at lyvovobrand@gmail.com so we can investigate and assist.

We are not responsible for delays caused by circumstances beyond our reasonable control to the extent permitted by law. However, this does not remove our obligations under the Australian Consumer Law or any other applicable law concerning delivery, non-delivery or remedies available to you.

Where international delivery is offered, additional customs duties, import taxes or other charges may apply. Unless expressly stated otherwise at checkout, these charges may be payable by the recipient.

8. Returns, Refunds and Exchanges

We want you to be satisfied with your purchase. Our returns process operates alongside, and does not replace or limit, your rights under the Australian Consumer Law.

8.1 Change-of-Mind Returns

If you change your mind about a purchase, we may accept a return or exchange at our discretion, subject to the conditions stated in our separate Return Policy.

Unless our Return Policy states otherwise, change-of-mind returns may require that the product:

Is returned within the applicable change-of-mind return period.
Is unused, unworn and in its original condition.
Includes any original packaging, tags and accessories reasonably required under the applicable return conditions.
Is accompanied by proof of purchase.

Please contact us before returning an item so we can provide instructions.

We may decline a change-of-mind return that does not meet the applicable conditions, subject to any rights you have under law.

8.2 Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

The remedy available will depend on the nature of the problem and the applicable legal requirements.

Please contact lyvovobrand@gmail.com and provide your order details and a description of the issue. Photographs may assist us in assessing the matter, but we will not require photographs where doing so would unlawfully restrict your rights.

We will provide reasonable instructions for returning or assessing the product where necessary. Where we are legally responsible for reasonable return costs, we will reimburse those costs or otherwise meet our obligations under applicable law.

8.3 Sale and Clearance Products

Sale, discounted and clearance products remain subject to applicable consumer guarantees.

A change-of-mind return for a sale or clearance item may be subject to our stated change-of-mind policy. However, we will not refuse a remedy required by law merely because a product was discounted or purchased on sale.

8.4 Refund Processing

Approved refunds will generally be processed using the original payment method where practicable, unless another method is agreed or required by law.

The time taken for funds to appear in your account may depend on your bank or payment provider.

Nothing in this section limits any statutory rights you may have to a refund, replacement, repair or compensation.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any applicable store policy or voluntary warranty.

Nothing in these Terms and Conditions excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

For further information, you may visit the Australian Competition and Consumer Commission website at https://www.accc.gov.au/.

10. Pet Safety and Product Use

Our products are designed for pets and must be used in accordance with their descriptions, intended purpose and any accompanying instructions.

You are responsible for selecting products appropriate for your pet and supervising their use where reasonably necessary.

Unless expressly stated otherwise, our products are not represented as veterinary products or substitutes for professional veterinary advice.

Pet clothing and accessories can present risks if they are unsuitable, poorly fitted, damaged or used incorrectly. You should check that products fit appropriately, inspect them regularly for signs of wear or damage, and discontinue use if a product appears unsafe or causes discomfort.

Do not leave your pet unattended while wearing or using a product where the product's design or intended use presents a foreseeable risk of entanglement, choking, ingestion or injury.

Nothing in this section excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.

11. Promotions and Discount Codes

From time to time, we may offer promotional discounts, coupon codes, sales or special offers.

Unless otherwise stated, promotional offers:

Are subject to the specific conditions communicated with the offer.
May be limited to certain products, customers or periods.
May not be combined with other offers.
Cannot be redeemed for cash unless required by law.

We reserve the right to withdraw or amend a promotion where permitted by law. Any amendment will not remove rights that have already accrued to you or otherwise override applicable consumer protection laws.

We will ensure that promotional terms and advertised prices are not misleading and that any applicable conditions are clearly disclosed.

12. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, branding, product descriptions, page layouts and other original materials, is owned by or licensed to Lyvovo Pet Designs and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.

Any third-party trademarks, brand names or product images remain the property of their respective owners.

Nothing in these Terms and Conditions transfers ownership of intellectual property rights to you.

13. Acceptable Use of Our Website

You agree not to:

Use our website for unlawful, fraudulent or misleading purposes.
Attempt to gain unauthorised access to our website, accounts, systems or data.
Interfere with the operation, security or availability of our website.
Introduce malicious software or other harmful code.
Copy, scrape or systematically collect website content or customer information without authorisation or a lawful basis.
Misuse promotions, payment processes or account functionality.

We may take reasonable steps to protect our website, customers and business against misuse, including restricting access where justified and permitted by law.

14. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These services may be governed by separate terms and privacy policies. We do not control independent third-party websites and are not responsible for their content or practices except to the extent required by law.

The inclusion of a third-party link does not necessarily constitute an endorsement of that website or service.

15. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for loss or damage arising from your use of our website where that liability may lawfully be excluded.

Nothing in these Terms and Conditions excludes, restricts or modifies:

Any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Any liability that cannot lawfully be excluded or limited.
Any right to compensation for reasonably foreseeable loss or damage where required under applicable law.

We are not responsible for losses arising from circumstances beyond our reasonable control to the extent that the law permits such responsibility to be limited.

You remain responsible for using our website appropriately and following relevant product instructions.

16. Privacy

We handle personal information in accordance with our Privacy Policy, which explains how we collect, use, store and disclose personal information.

Our Privacy Policy is available through our website.

By using our website, you acknowledge that you have had the opportunity to read our Privacy Policy. Where consent is required for a particular collection, use or disclosure of personal information, we will obtain that consent as required by law.

17. Suspension and Termination of Access

We may suspend or restrict access to our website where reasonably necessary for security, maintenance, suspected fraud, unlawful activity or a breach of these Terms and Conditions.

We will exercise these rights in accordance with applicable law and will not use them to avoid our obligations to customers under accepted orders or applicable consumer protection laws.

18. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our business, products, website functionality or legal obligations.

The updated version will be published on this page, together with a revised “Last updated” date.

Changes will generally apply from the date they are published, unless otherwise stated. They will not retrospectively remove rights that have already accrued or alter an existing agreement where doing so would be unlawful.

We encourage you to review these Terms and Conditions periodically.

19. Governing Law

These Terms and Conditions are governed by the laws applicable in Australia and, where relevant, the laws of the Australian state or territory in which the relevant transaction is governed.

Any dispute will be dealt with by the courts or tribunals with appropriate jurisdiction, subject to any mandatory legal rights available to you.

Nothing in this section limits any rights or protections available under applicable consumer law.

20. Contact Us

If you have any questions about these Terms and Conditions, an order, a return or a product, please contact us:

Business: Lyvovo Pet Designs

Email: lyvovobrand@gmail.com

We will endeavour to respond to enquiries and resolve concerns as promptly as reasonably practicable.