Privacy Policy

Last updated: 20 October 2026

1. Introduction

Lyvovo Pet Designs (“Lyvovo”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, browse our products, make a purchase, contact us or otherwise interact with our business.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by law, we will seek your consent separately. Using our website does not automatically constitute consent to every use of your personal information.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with us. This may include:

Personal and Contact Information

Your name, email address and telephone number.
Your billing address, delivery address and other information necessary to fulfil your order.
Information you provide when contacting us with an enquiry, complaint, review or feedback.

Order and Transaction Information

Details of products purchased, order history, delivery preferences and transaction records.
Payment status, transaction references and related billing information.
Information necessary to process returns, refunds, exchanges and warranty or consumer guarantee claims.

Payment Information

Payments may be processed by third-party payment providers. We may receive transaction confirmations and limited payment details from these providers. We do not intentionally store complete payment card details where payment processing is handled by those providers. Payment information is subject to the relevant provider's privacy and security practices.

Account Information

If you create an account, we may collect your login details, account preferences and information associated with your account. Authentication information will be handled using appropriate security measures.

Technical and Browsing Information

When you visit our website, we or our service providers may collect technical information, including your IP address, browser type, device information, operating system, approximate location derived from your IP address, pages visited, referral sources and interactions with our website.

Communications and Marketing Information

If you subscribe to our newsletter, contact us or interact with our marketing, we may collect your communication preferences, subscription status and relevant correspondence.

We do not intentionally collect sensitive information unless it is reasonably necessary for our activities and its collection is permitted by applicable law.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to our newsletter or contact us.
Automatically when you browse or interact with our website through cookies, server logs and similar technologies.
From service providers involved in payment processing, delivery, website operation, analytics or marketing, where permitted by law.
From other sources where you have authorised the collection or where collection is otherwise permitted by law.

Where practicable, we will collect personal information directly from you and take reasonable steps to ensure that you understand why it is being collected and how it may be used.

4. How We Use Personal Information

We may use your personal information for purposes reasonably connected with operating our business, including to:

Process, confirm, fulfil and deliver your orders.
Process payments, refunds, returns and exchanges.
Communicate with you about purchases, delivery updates, enquiries and complaints.
Provide customer service and respond to requests.
Operate, maintain, troubleshoot and improve our website and shopping experience.
Understand customer preferences and assess the performance of our products and services.
Send promotional emails or other marketing communications where we have the required consent or other lawful basis.
Detect and prevent fraud, unauthorised transactions, security incidents and other unlawful activity.
Maintain appropriate business, financial, accounting and transaction records.
Comply with applicable laws and respond to lawful requests from government authorities.
Exercise or defend legal claims and protect our legitimate business interests where permitted by law.

We will not use or disclose personal information for an unrelated purpose unless you have consented or the use or disclosure is otherwise permitted or required by law.

5. Disclosure of Personal Information

We do not sell personal information to third parties for money. However, we may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

Payment Providers: To process payments, refunds and transactions.

Delivery and Fulfilment Providers: To prepare, dispatch, track and deliver orders, including international delivery partners where applicable.

Website and Ecommerce Providers: To host and operate our online store, manage orders, maintain customer accounts and provide technical support.

Analytics and Marketing Providers: To measure website performance, understand customer interactions and deliver or evaluate marketing, subject to applicable privacy and consent requirements.

Professional Advisers: Such as accountants, legal advisers, insurers and other professional service providers where necessary.

Government Authorities and Other Parties: Where disclosure is required or authorised by law, necessary to address fraud or security concerns, or otherwise permitted by applicable law.

Business Transfers: If our business is involved in a sale, merger, restructuring or transfer of assets, personal information may be disclosed to relevant parties where permitted by law and subject to appropriate safeguards.

We take reasonable steps to ensure that third parties receiving personal information handle it appropriately. Third-party providers may also have their own privacy policies governing information they collect or process directly.

6. Overseas Disclosure and Storage

Some of our service providers, ecommerce platforms, payment processors, analytics providers or fulfilment partners may store or process personal information outside Australia.

Where this occurs, your information may be disclosed to or accessible from overseas jurisdictions, depending on the providers we use and how our business operates.

We will take reasonable steps to comply with applicable Australian privacy requirements when disclosing personal information overseas. Where the Australian Privacy Principles apply, this may include taking reasonable steps to ensure that overseas recipients handle personal information consistently with relevant Australian privacy obligations, unless an applicable exception applies.

The countries in which your information may be processed will depend on our current service providers. You may contact us for further information about relevant overseas disclosures.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used to:

Remember shopping cart contents and website preferences.
Support account functionality and secure transactions.
Understand website traffic and visitor behaviour.
Measure advertising performance and campaign effectiveness.
Personalise content or advertising where applicable and permitted.

Some cookies are necessary for the website to function, while others may be used for analytics or advertising.

You can manage cookies through your browser settings and, where available, our website's cookie preferences tool. Blocking certain cookies may affect the functionality of some website features.

Where required by law, we will obtain consent before using non-essential tracking technologies.

8. Direct Marketing and Your Choices

We may send you marketing communications about our pet clothing, accessories, new products, special offers and promotions where we have obtained the consent required by law or otherwise have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at lyvovobrand@gmail.com.

We will process unsubscribe requests within the period required by applicable law.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to your orders, transactions, account security or other matters where communication is necessary or legally permitted.

We will not treat the completion of a purchase alone as automatic consent to receive ongoing promotional emails or SMS messages.

9. Storage, Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the circumstances, these steps may include access controls, secure payment processing, appropriate authentication measures, reputable service providers and security procedures designed to protect information.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, managing customer relationships, addressing disputes, maintaining required business records and meeting legal obligations.

When personal information is no longer required and we are not legally required or otherwise permitted to retain it, we will take reasonable steps to destroy or de-identify it.

10. Accessing and Correcting Your Personal Information

Depending on the privacy laws that apply, you may be entitled to request access to personal information we hold about you and request corrections where the information is inaccurate, out of date, incomplete, irrelevant or misleading.

You may also contact us to request information about how we handle your personal information.

To make a request, email lyvovobrand@gmail.com with sufficient information to help us identify you and understand your request. We may need to verify your identity before providing access or making changes.

We will respond within a reasonable period and in accordance with applicable legal requirements. In certain circumstances, we may be permitted to refuse access or correction requests, in which case we will explain our decision where required by law.

Where applicable, you may also request deletion of personal information. We will consider such requests in light of our legal obligations, recordkeeping requirements and any other lawful basis for retaining the information.

11. Privacy Complaints

If you believe that we have mishandled your personal information, you may contact us at lyvovobrand@gmail.com.

Please provide details of your concern and any relevant information that will help us investigate. We will review your complaint and take reasonable steps to respond and address it.

If the Privacy Act 1988 (Cth) applies to our handling of your personal information and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

We encourage you to contact us first so that we have an opportunity to address your concerns.

12. Children's Privacy

Our website is intended for individuals who are able to make purchases or otherwise use our services lawfully. Purchases must be made by individuals with the legal capacity to enter into the relevant transaction.

We do not knowingly collect personal information directly from children in circumstances where collection would be inappropriate or unlawful. If we become aware that we have collected personal information unlawfully, we will take appropriate steps to address the issue, including deletion where appropriate and legally permitted.

Parents or guardians who believe a child has provided personal information to us may contact us at lyvovobrand@gmail.com.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services. These third parties may collect personal information in accordance with their own privacy policies.

We do not control the privacy practices of independent third parties and encourage you to review their policies before providing personal information to them.

Our inclusion of a link does not necessarily mean that we endorse the third party or its privacy practices.

14. Data Breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident appropriately.

Where applicable Australian law requires notification, including under the Notifiable Data Breaches scheme, we will notify affected individuals and the relevant regulator in accordance with the applicable requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal obligations.

The updated version will be published on this page, together with a revised “Last updated” date.

Where required by law, we will take additional steps to notify you of material changes or obtain consent for new uses of personal information.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or the handling of your personal information, please contact:

Business: Lyvovo Pet Designs

Email: lyvovobrand@gmail.com

We will endeavour to address privacy enquiries and complaints in a timely and appropriate manner.